Refund and Returns Policy

Last updated: [[DATE]]

We want you to love every Aanra piece. If something isn’t right, we’re here to help. Please read our return and refund terms below.

Our Promise

Because our jewellery is a personal and hygiene-sensitive product, we accept returns only for items that arrive damaged, defective, or incorrect. We do not offer returns or exchanges for change of mind, fit, or colour preference.

Eligibility for Return

To be eligible, you must:

  • Report the issue within [[NUMBER]] days of delivery.
  • Provide your order number and clear photos or an unboxing video showing the damage or error.
  • Return the item unused, in its original packaging, with all tags and inclusions intact.

How to Request a Return

Email [[CONTACT EMAIL]] or message us on WhatsApp at [[WHATSAPP NUMBER]] with your order number and supporting photos or video. Our team will review your request and respond with the next steps.

Refunds

Once we receive and inspect the returned item, we will notify you of the outcome. Approved refunds are processed to your original payment method within [[NUMBER]] business days. Depending on your bank or card provider, it may take additional time for the amount to reflect in your account.

Replacements

Where stock allows, we are happy to send a replacement for a damaged or defective item instead of a refund. If the piece is out of stock, we will issue a full refund.

Non-Returnable Situations

  • Items reported after the eligibility window.
  • Items showing signs of wear, use, or damage caused after delivery.
  • Items returned without original packaging or supporting evidence.
  • Sale or promotional items, unless they arrived damaged or defective.

Shipping Costs on Returns

If the return is due to our error — a damaged, defective, or wrong item — we cover the return shipping. In all other approved cases, return shipping is the customer’s responsibility.

Contact Us

For any return or refund query, reach us at [[CONTACT EMAIL]] or WhatsApp [[WHATSAPP NUMBER]]. We aim to respond within [[NUMBER]] business days.

This document is a general template and not legal advice. Please have it reviewed by a qualified professional before launch.